Refund Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

This policy sets out when you can get your money back for a Kragzam subscription. It forms part of our Terms of Service.

If a paid plan is not right for you, you can ask for a full refund within 14 days of your first payment for it. You do not need to give a reason, and the guarantee applies wherever you are.

The same applies when you upgrade from Starter to Pro: you can ask for the upgrade charge back within 14 days of that charge.

• Paid plans renew every month until you cancel. You can cancel at any time, and you will not be charged again.
• After you cancel, your plan stays active until the end of the month you have already paid for. We do not refund the unused part of a month.
• Monthly renewal payments made after your first 14 days are not refunded, unless the law where you live says otherwise.

When a refund is issued, the subscription it paid for ends and your account returns to the Free plan. We do not delete your templates or documents because of a refund.

Paddle returns the money to the payment method you used. Most banks show it within 5 to 10 business days.

Email hello@kragzam.com from the address on your Kragzam account, or reply to the receipt Paddle sent you. You can also contact Paddle directly through paddle.net.

This policy does not limit any right to cancel or get a refund that consumer law gives you, including the 14-day right of withdrawal for consumers in the EU and the UK.